Thank you for shopping with SLABCULT.
We aim to process and deliver your order as quickly as possible.
1. DELIVERY TIMEFRAME
All orders are generally delivered within 10 working days from the date of order placement.
Sundays and public holidays are not counted as working days.
Delivery times may vary depending on the destination, courier service, weather conditions, order volume, and other circumstances beyond our control.
2. ORDER PROCESSING
Orders are processed on working days.
Orders placed on Sundays or public holidays will generally begin processing on the next working day.
Once your order has been processed and dispatched, it will be handed over to our delivery partner for transportation.
3. SHIPPING CHARGES
Applicable shipping charges, if any, will be displayed during checkout before the order is completed.
SLABCULT may offer free shipping or promotional shipping offers from time to time. Such offers may be subject to specific terms and conditions.
4. TRACKING YOUR ORDER
Once your order has been dispatched, you will receive the available tracking information through the contact details provided during checkout.
You can use the tracking information to monitor the progress of your shipment.
5. DELIVERY DELAYS
While we aim to deliver orders within the stated timeframe, delays may occasionally occur due to:
• Courier delays
• Extreme weather
• Public holidays
• High-demand periods
• Transportation disruptions
• Incorrect or incomplete delivery information
• Unforeseen circumstances beyond our reasonable control
We appreciate your patience in such situations.
6. DELIVERY ADDRESS
Customers are responsible for providing accurate and complete delivery information.
Please carefully verify your:
• Name
• House / building details
• Street / locality
• City
• State
• PIN code
• Mobile number
SLABCULT will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
7. FAILED DELIVERY ATTEMPTS
If the courier is unable to deliver the order because the customer is unavailable, the address is incorrect, or the delivery cannot otherwise be completed, additional delivery attempts may be made according to the courier’s process.
Additional charges may apply in certain circumstances.
8. DAMAGED OR TAMPERED PACKAGES
If your package appears damaged, opened, or tampered with when delivered, please document the condition of the package before opening it.
Customers are strongly advised to record a continuous unboxing video for the entire opening process.
If the product inside is damaged or an item is missing, contact SLABCULT within 24 hours of delivery.
9. INTERNATIONAL ORDERS
If international shipping is offered, additional shipping charges, customs duties, taxes, import fees, or other charges may apply depending on the destination country.
Unless otherwise stated, such charges are the responsibility of the customer.
